Lonely / Possessive / Helpless Persons
Such persons often wish to monopolize the time of library staff and other library users. They may engage in excessively long conversations and may resent efforts to encourage them to terminate the discussion. These individuals are usually friendly and eager to be even friendlier. However, they can also be abrupt, rude, impatient in their demeanor, and extraordinarily persistent in their requests for assistance and services. They may appear quite helpless or are unwilling to exert any effort to help themselves, and they are quick to take personal offense at negative answers. They frequently are unwilling to accept explanations of necessary limits to service.