| Circulation Services
Urgently Obtaining Material that has been Checked Out
Princeton University Library policy and New Jersey State law require that information about library patrons and the material they have checked out be kept confidential.
If a library item is checked out and needed by another library user, Princeton faculty, staff, and students may request unavailable items via BorrowDirect or Interlibrary Loan (ILL). BorrowDirect will generally make the requested item available within 4 days; ILL, depending on the supplying library, may take longer. The requesting borrower may also place a recall for the needed item. Placing a recall will alert the current borrower that the item is needed and should be returned within 10 days of the request. These options should be suggested to the requestor as the primary means for obtaining books that are currently checked out.
On occasion, a Princeton faculty or staff member or student may need an item urgently, and the options described above may not provide access to the item with the desired expediency. Library staff will mediate the request to aid in determining the urgency of the need and the appropriate course of action. Each library will determine which staff will be responsible for this mediation and subsequent action. This will generally be a senior staff member or the librarian. In such instances, the following procedure should be observed:
- Under NO CIRCUMSTANCE should the name of the current borrower be given to the person making the request.
If necessary, refer the requestor to the library policy statement available in print and online and/or to the sign posted at or near the circulation desk, or to your Division or Department head.
Ask the requestor if he or she would like to use the Borrow Direct or Recall options. Explain these services if necessary.
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Last Modified: 09/08/2010