FREQUENTLY ASKED QUESTIONS ABOUT THE LIBCHAT SERVICE

1. What is LIBCHATPUL?
2. What do I need to do to get started?
3. When is the LIBCHATPUL service available?
4. Who can use LIBCHATPUL?
5. What is the library's privacy policy?
6. What kinds of questions may I ask?
7. Where do I go to offer feedback on the service?
8. What can I do to get assistance if LIBCHATPUL is unavailable?
   

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1. What is LIBCHATPUL?
   LIBCHATPUL is a chat service which offers real-time reference assistance using SMS/Text, AOL Instant Messenger (AIM), Yahoo Messenger, or Google Talk .
2. What do I need to do to get started?
   If you already have an account with AOL, Yahoo, MSN or instant messenger services, add our screenname LIBCHATPUL for Yahoo. [For MSN you may need to select the option of sending an email when you add LIBCHATPUL.]
   
   From a mobile or other text available device.
   
   • SMS/Text
     This service is available the same hours as the CHAT service; Text 246246 and start your message with libchatpul
   This service is available the same hours as the CHAT service.
   
   • AOL Instant Messenger (AIM) (or AIM Express, which requires no download)
     Add LIBCHATPUL to your Buddy List: Double click on LIBCHATPUL to send a message to reference staff.
   • Yahoo Messenger (or Yahoo Web Messenger, which requires no download)
     Add LIBCHATPUL to your Friend List; Double click on LIBCHATPUL to send a message to reference staff.
   • Google Talk
     libchatpul@gmail.com
3. When is the LIBCHATPUL service available?
   You can expect a librarian to respond to the chat service:
• Fall Hours
  • Sunday 5pm-midnight
  • Monday 11am-midnight
  • Tues-Wed 11am-11pm
  • Thursday 11am-9pm
  • Friday 11am-5pm
  • Saturday 1pm-5pm
4. Who can use LIBCHATPUL?
   Our intended audience for this service is Princeton students, faculty and staff.
5. What is the library's privacy policy?
   LIBCHATPUL sessions will be saved for training purposes; however, identifying information about the user will be deleted.
6. What kinds of questions may I ask?
   The service is intended to offer brief reference assistance. Those seeking more extensive research assistance will be urged to make a research consultation appointment with a librarian.
7. Where do I go to offer feedback on the service?
   Please send feedback to coach@princeton.edu. A LIBCHATPUL Evaluation Form will be available soon. Your feedback will help us determine what hours the service will be available, and make any other adjustments that are necessary.
8. What can I do to get assistance if LIBCHATPUL is unavailable?
   The library can also answer your questions by email, phone or in person.

See Ask a Librarian for a full range of options.