Access Services in the 21st Century

A Symposium hosted by the
Princeton University Library

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Break-out Discussion Topics

The topics selected by participants to be discussed in the afternoon break-out sessions are:

1. Not checked out, but not on shelf / Stacks Issues - In some libraries, many users report that books listed in the catalog as not checked out are then not found on the shelf. Has anyone else heard this from users and how are they addressing this issue. Is this issue a perception or a reality? General or specific stacks maintenance, inventory, offsite storage issues. How have these been resolved or managed?
   Facilitator: Cynthia Rosado
   Recorder/Reporter: Jane Holmquist
2. Assessment - What kinds of assessment activities relating to Access Services are happening in your library? What are libraries measuring and why? What has resulted from these assessment activities?
   Facilitator: Tennifer Taxman
   Recorder/Reporter: David Larsen
3. Student employees / student supervision in Access Services – What are the training issues? Does your library have different grades and/or levels of student workers? How does this affect retention? Do you offer merit based pay and/or performance incentives?
   Facilitator: Marybeth Bean
   Recorder/Reporter: Nancy Kress
4. Combined Service points - where Circulation, Reference, and more meet.
   Impact of offsite, Borrow Direct, document delivery services on Access /Circulation staffing, space, etc.
   Facilitators: Mary Giunta
   Recorder/Reporter: Mitchell Brown

These were chosen from the following list.

1. Not checked out, but not on shelf / Stacks Issues - In some libraries, many users report that books listed in the catalog as not checked out are then not found on the shelf. Has anyone else heard this from users and how are they addressing this issue. Is this issue a perception or a reality? General or specific stacks maintenance, inventory, offsite storage issues. How have these been resolved or managed?
2. Assessment - What kinds of assessment activities relating to Access Services are happening in your library? What are libraries measuring and why? What has resulted from these assessment activities?
3. Copyright issues - How is copyright affecting Access Services functions at your library including: ILL , e-reserve, photocopying, document delivery, scanning and media. Is anyone responding with initiatives to resolve specific issues?
4. E-reserves – what initiatives are underway besides digitizing print materials? Who's involved in delivering music, video, audio over the web for course reserve? Who's engaged in delivering materials over their university's course management systems, and if so are you still delivering materials through a reserve cataloging interface?
5. Course Management software and systems - how does your campus use/support these networks?
6. ILL and alternatives / Resource Sharing – In recent years, Access Services departments have finding new ways for their users to obtain materials from other libraries (e.g., Borrow Direct, Rapid, direct consortial borrowing).  In addition, libraries have been making it easier for their users to obtain materials from local collections through on-campus delivery services.  Sometimes these new services are being handled by interlibrary loan staff and sometimes not.  Which alternatives to traditional ILL (or ILL-like activities) are participant libraries offering or planning to offer? How well are they working?  Who's doing the work?
7. Student advisory groups - Do any libraries have their own student advisory or focus groups, or interact with other student advisory groups on the campus? How do you interact with these groups, how often and why? What have been the results? If you are not engaged formally with student advisory groups, why not?
8. Student employees / student supervision in Access Services – What are the training issues? Does your library have different grades and/or levels of student workers? How does this affect retention? Do you offer merit based pay and/or performance incentives?
9. Security and Library Access - issues such as pornography, computer use policies, who can use your library, etc.
10. Distance Learning - providing support and services to students out of our geographic area
11. Circulation issues - circulating laptops, RFID, self-check, circulating media and more
12. Combined Service points - where Circulation, Reference, and more meet.
    Impact of offsite, Borrow Direct, document delivery services on Access /Circulation staffing, space, etc.
13. Career Development for Access Services Practitioners- how to identify opportunities related to Access Services (programs, conferences, etc.)
14. Evaluation, supervising and mentoring - tell us about the practices in place in your library
15. Marketing - who is your target audience, how are you reaching them, do you market differently internally vs. externally?
16. Other?

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