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Princeton University Order Division Documentation
 
Returns

Approval Returns Purchase Order

Guidelines for Book Returns

Processing Approval Invoices

Processing Invoices with Deductions

Processing Returns Letters
  Procedure

Returns Form (MS Word)

Returns Reasons

Using the Returns Form


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Return Reasons Form

1. Our records indicate this title cancelled prior to shipment. The title is a duplicate here and our Library cannot use another copy. Please update your records to show this order as cancelled.

2. Our records indicate this title cancelled; obviously too late to stop shipment. The title is a duplicate here and our Library cannot use another copy. Please accept our apologies for any inconvenience this may have caused you and update your records to show this order as cancelled.

3. Our records indicate that this is a duplicate shipment previously supplied by you. Please update your records accordingly.

4. We have received the wrong title/edition/volume against this order. Please supply correct title/edition/volume against this same order number and invoice accordingly.

5. Unfortunately, we have no record of placing an order for this title with you. Please update your records accordingly.

6. Failure to notify us of an error/omission in our bibliographic information has caused this title to be a duplicate here; (i.e. correct title was not reported, series not reported, etc.).  Our Library cannot use another copy of this title.

7. Returning per your permission (copy enclosed if applicable).

8. Defective/damaged in shipment. Please supply us with another copy of this title against this same order number and invoice accordingly.

9. Our selector has decided that he/she does not want this title for our collection.