1. Notification :

• Copy the PDF return letter from the daily printing folder and save it to tsserver/Voyager procedures/V2000 procedures/returns letters/approval returns folder or the firm order_contins returns folder as appropriate. Print a copy of the pdf file and rename the file [vendor code][inv no.], for example:

  ap-tou B00024383.pdf or touS00038453.pdf

• Send an email to the vendor indicating titles being returned and total deduction, using the template. Attach the PDF file to the email.
• Print a copy of the email and staple it to the return letter.
• Save the email (file menu-save as) to tsserver/Voyager procedures/V2000 procedures/returns letters/approval returns folder or the firm order_contins returns folder as appropriate. The file name is the vendor code followed by the invoice number. Depending on what email program you are using, the file name may get a .msg extension or an .html extension. For example:

  ap-tou B00024383.msg or touS00038453.html

2. Invoice processing :

• Mark the lines to be deducted in red and write Deduction in red at the top of the invoice.
• Annotate the Voyager purchase order line item note for each title "Returned/shipped [date][initials]" . Be sure you annotate the PO line item note, not the Invoice line item note.
• Forward the invoice to the "to be paid" or "zero dollar" rack as appropriate.

3.Shipping :

• Fill out and print a shipping ticket (see sample for instructions).
• Save the shipping ticket to tsserver2/Voyager procedures/V2000 procedures/returns letters/approval returns folder or the firm order_contins returns folder as appropriate. . The file name is the vendor code followed by shipyyyymmdd. For example,

ap-touship20060918

• Books, returns letter and shipping ticket should be tied together and placed on the mail pickup table near the TSD secretaries' desks.

4. Special cases : Worldwide

• Worldwide has requested that we supply their stock number for the titles being returned. You may add this information to the email template.