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Princeton University Order Division Documentation
 
Order Maintenance

Cancellations

Cancel/Redirect Policy

Price Confirmations
  Confirming/Canceling the Order

Serials Cancellations

Vendor Reports for Monographs

Vendor-specific Information for reports

Firm order claims

Open Firm Order Review

Vendor Reports for Serials


Documentation Home

Cancellations

ONLINE DEMO AVAILABLE!

1. Put the reason for cancellation in line item note field.

2. Highlight the line item and click on the MARC button to bring up the Bibliographic record in Cataloging module. Click on the Hierarchy icon to view holdings.

If the only holdings record is for the copy on order:

Go to the Bibliographic record.  Click on System tab and check off Suppress from OPAC. Save record to database.

If there is another holdings record besides the copy on order:

Go the the Holdings record for the location which has the cancelled order attached. Click on System tab and check off Suppress from OPAC. Save record to database.

3. In the holdings record, add |x to the 852 with the message “Order cancelled.”  For example,

852      |bf |x Order Cancelled

4. If the cancellation letter is to be mailed : The order or the line item needs to be cancelled and paperwork showing order number and vendor, marked "OK to mail", put in the Special Orders/Prepays/Cancel basket on the mail desk.

To cancel Single line orders or multiline orders cancelled in entirety: Go to Order menu>Cancel. 

For multiline orders with only one or some lines to be cancelled: Highlight line (s) . Using Detailed Line item, go to Receive/Mark , Click on square(s) for copy(ies) to be cancelled. Choose Cancellation in the mark box, click on Mark. Go to the Problems tab, highlight the marked line and Click on Generate Cancel.

5.If the cancellation letter is NOT to be mailed, for Single line orders or multiline orders cancelled in entirety: Do NOT generate cancellation. Put paperwork in the cancellation basket in CJF office.

For multiline orders with only one or some lines to be cancelled:

Follow instructions in no.4 for marking the line(s) for cancellation. Do NOT generate cancellation. Put paperwork in the cancellation basket in CJF office.