Creating Item Record
Using the Receiving
Sorting Monographic Receipts and Gifts
Firm Order Invoices
Monographic Receipts Procedure
Processing Problem Receipts
- Price : If the invoiced price is less than $50 we will not
return the item, regardless of whether it was our error or the supplier's
error. Be sure to check the invoice : some suppliers will indicate on
the invoice itself that an item is non-returnable. Other orders may
have a line item note indicating that the item is non-returnable.
- Research : Do all necessary background research on the problem.
Some questions you may want to investigate include
- Is the title received not what we ordered? Does the title as
ordered actually exist?
- Is the item a duplicate ? If so, is it a duplicate shipment?
- Do we have duplicate bibliographic records in Voyager, or one
record with multiple orders? Was it meant to be ordered as a replacement?
Check the 904 field in the bib record or records ; a subfield
b value of m (mcs) or g (gift) will not have an order attached
- Is there an invoice attached to the order? If so , is it a previous
shipment, or an EDI loaded invoice for the paper copy you have in
- RUSH orders : In general we do
not return RUSH orders, and certainly not without prior approval of
- Consultation : Consult with supervisor and/or selector as to
whether we can use the item ; if it is a duplicate, do we want another
copy in the same or another location? When consulting with selector,
be sure to indicate either that the item is too cheap to return, or
indicate the price if it is not, so that s/he can make an informed decision.
Wrong title sent
Processing books received against cancelled